Advisory, operations and security under one accountable team.
Some clients engage us for a defined project; others entrust us with ongoing ownership of a service. In both cases, a dedicated team learns your environment and remains accountable for it.
IT strategy and advisory
We help technology leaders decide where to invest, what to consolidate and what to retire, with a roadmap aligned to budget cycles and business priorities.
- IT and infrastructure assessment
- Roadmap aligned to budget cycles
- Vendor and licensing review
- Application rationalization and decommissioning
Managed IT services
We take day to day ownership of systems and environments, backed by monitoring, automation and clear service levels. When an issue arises, the people resolving it already know your setup.
- Proactive monitoring and incident response
- Agreed service levels and regular reporting
- Automation of routine operations
- Continuous improvement reviews
Cybersecurity and compliance
Exposure tends to hide in permissions, dormant accounts and systems without a clear owner. We find and close those gaps, monitor what matters and help you meet the standards clients and regulators expect.
- Security assessments and remediation
- Identity, access and multifactor sign-in
- Compliance and governance support
- Ongoing monitoring
Cloud, network and DevOps operations
Cloud environments, networks and build pipelines require steady attention to stay fast and cost effective. We operate and tune them, and own the build, packaging and release work that keeps products shipping.
- Cloud administration and cost control
- Network and infrastructure management
- DevOps administration
- Build, packaging and release management
Sustained engineering and support
Dedicated teams that keep your products running and moving forward: servicing and releases, new features, and support for your partners and customers, all under strict service levels.
- Product servicing, builds and release operations
- Feature development alongside your engineering teams
- Tiered technical support with clear escalation
- Strict service levels and regular reporting
Why clients stay with us for years.
Continuity of people.
The engineers who support your systems are the ones who set them up, which means fewer handoffs and faster resolution.
Measured performance.
Service levels, response times and costs are agreed in advance and reported on regularly.
Long term partnership.
Several client relationships span decades. That continuity makes support faster and change safer.
End to end product services for a global technology leader.
For one of the largest technology companies in the world, a BroadPoint team owns product services end to end, including build, packaging and validation, in a relationship spanning decades.
See more client work →- End to end ownership of product services
- Build, packaging and validation
- A partnership spanning decades
What we build with.
Platforms and tools we operate and support today.
Common questions.
Does BroadPoint provide sustained engineering and support teams?
Yes. BroadPoint runs dedicated teams that service and release clients’ products, build new features, and support their partners and customers, with clear escalation and strict service levels.
What managed IT services does BroadPoint provide?
BroadPoint takes day to day ownership of systems and environments, with proactive monitoring, automation, agreed service levels and regular reporting.
Does BroadPoint offer cybersecurity services?
Yes. BroadPoint runs security assessments and remediation, sets up identity, access and multifactor sign-in, supports compliance and governance, and provides ongoing monitoring.
Can we engage BroadPoint for a single IT project?
Yes. Some clients engage BroadPoint for a defined project such as an assessment or roadmap; others hand over ongoing ownership of a service. Either way, a dedicated team learns your environment and stays accountable for it.
How is performance measured?
Service levels, response times and costs are agreed in advance and reported on regularly.
