IT services · Technology
Critical product releases shipped every day, under strict SLAs, for a global technology company.
At a glance
Reliable delivery at enterprise scale.
4 to 6
Builds delivered every day.
18x7
Packaging and validation coverage.
5 minutes
Incident response time.
The challenge
Critical delivery operations with no margin for error.
A global technology company needed a partner to run the build, packaging and validation work behind its product servicing and delivery. The environment demanded high reliability, fast incident response and strict SLA compliance, and the client wanted fewer escalations and more automation without disrupting critical services.
Our approach
End to end ownership under a managed services model.
BroadPoint took full ownership of product service and delivery build, packaging and validation.
- Four to six builds a day with 18x7 packaging and validation support
- Daily, weekly and monthly reporting on KPIs and SLAs
- Automation across builds, packaging, validation, password management, VM troubleshooting and incident response
- Five minute incident response with continuous improvement
- A smooth transition built on prior program knowledge and close stakeholder coordination
The impact
More reliable operations and fewer escalations.
- Greater reliability across servicing operations
- Fewer escalations through clear ownership and proactive resolution
- Broader automation and less manual effort
- Consistent quality backed by governance, reporting and performance metrics
- An engagement that has grown across multiple fiscal years
Selected clients
