Client Context
A leading American car manufacturer with a history of first to market automobile technologies, the client offers a Microsoft based in car connectivity system in their passenger vehicles that that allows drivers to perform a host of functions including hands-free phone calls, control music and among several others with the use of voice commands – which enhances safety, convenience and the overall user experience.
Business Challenge
At the heart of the client’s product is data that is continually captured from multiple customer sources and fed back into the system for continuous improvement and feature enhancements. As the product offers customers driving assistance while driving, which is a highly sensitive space – it is imperative that the product functionality and updates meet the highest standards of timeliness, safety and convenience.
The client approached BroadPoint’s team at Microsoft to seek help with the whole spectrum of development integration, automated tool development, debugging support and improved communications with Microsoft.
The BroadPoint Solution
BroadPoint engaged a team of over 25 highly specialized resources that were assigned to five different focused workstreams for product development, end to end testing, engineering, operations and project management.
Using proven industry best practices and BroadPoint Group’s repeatable methodologies, we delivered on the goals of this engagement over a course of two-years in partnership with Microsoft.
By the end of the engagement, some of our key accomplishments included new tool development and automation in existing tools, continuous development and integration, enhanced data capture mechanisms and overall process efficiencies, and a significant improvement in internal and external SLA and KPI compliance. We also helped the client adopt agile methodologies with enterprise change management and led by example through the course of the engagement in order to ease into the change.
Key Outcomes
DevOps Enablement
End to end feature testing
Application modernization
Agility and process efficiencies
Enhanced data capturing mechanisms